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|a Usagers ou clients ?
|b Texte imprimé
|e écoute, marketing et qualité dans les services publics
|f Bertrand de Quatrebarbes
|g préf. de Claude Gruson,...
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205 |
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|a 2e éd. rev. et augm.
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|a Paris
|c Éd. d'organisation
|d 1998
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215 |
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|a 391 p.
|d 24 cm
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225 |
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|a Collection Service public
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320 |
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|a Bibliogr. p. 391-[392]
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345 |
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